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Charge 2 not syncing

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Charge 2 not syncing with tablet even after I close app, turn Bluetooth on and off, make it forget the Fitbit connection, and also restart tablet, as well as deleting and reinstalling app. This has been the case for almost all this year and last year. I'm very unhappy with FITBIT and expect this to be fixed. The help page is completely useless. The Fitbit itself works absolutely fine, my tablet even says it has connected with it. It is just the app that refuses to work

 

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