Charge 2 not syncing

[Keesha]

I have both of the above and I like to interchange them. I wear my charge 2 when my charge 4 is charging as of late it will not sync my charge 2 so I am not showing my actual steps. What could be the problem?

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Keesha.

Thank you for the information provided.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Fitbit Charge 2 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Keesha]

This has all been done. Thanks

[EdsonFitbit]

Thanks for your response, @Keesha.

Hope that after following the instructions shared above the syncing issue is resolved.

If you see any error, please attach a screen shot for further investigation.

See you around.