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Charge 2 not tracking steps accurately

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‎01-13-2022 11:35 - last edited on ‎01-14-2022 10:40 by Fitbit Moderator

‎01-13-2022 11:35 - last edited on ‎01-14-2022 10:40 by Fitbit Moderator

I have a Fitbit 2 that has been working great for over 2 years. I have always worn it on my ankle instead of my wrist because I often am carrying things or hold onto something when walking, so my arms aren’t moving. Three days ago it started to not count most of my steps. I’ll be on the healthwalker for 20+ minutes and it tracks 50 steps. I’ve tried turning off, making sure it’s updated, reset as a new device, nothing works. Any other suggestions? 

 

 

Moderator edit: Updated subject for clarity. 

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‎01-14-2022 10:42 - last edited on ‎02-16-2024 10:11 by Fitbit Moderator

‎01-14-2022 10:42 - last edited on ‎02-16-2024 10:11 by Fitbit Moderator

Welcome to the Fitbit Community, @PattiHi. Thank you for letting us know about the steps you have followed in order to track your steps with your Charge 2.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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