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Charge 2 not tracking steps

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‎05-16-2020 20:53 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-16-2020 20:53 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

My watch stopped tracking my steps to a group 

 

Moderator Edit: Clarified subject

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‎05-26-2020 18:23

‎05-26-2020 18:23

Hi @Nisher, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. To better assist you with this, can you please clarify your issue? Is your Charge 2 not tracking steps at all or not syncing them to a Challenge group you're participating? If your Fitbit is not tracking steps, please try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

More information will be appreciated, let me know if you have any additional questions.

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