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Charge 2 not turning on

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‎07-05-2020 03:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-05-2020 03:14 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

The screen doesn't light up anymore. When I push the button on the side, around 4 to 5 white stripes appear in the screen for half a second . I already reset the fitbit, but it didn't help.  

Does anyone have any suggestions?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-08-2020 19:19

‎07-08-2020 19:19

Hi @Bianca12, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-13-2020 14:47

In response to RicardoFitbit

‎07-13-2020 14:47

Hi @RicardoFitbit 

 

The heart rate sensors are flashing and when I push the button on the side white stripes appear in the screen. But thats all. The battery is charging, but the device is empty within 10 hours. When I wear it, it follows my steps in my app on my mobile phone, but on the device I can't see how many steps I have taken.

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‎07-13-2020 16:49

In response to Bianca12

‎07-13-2020 16:49

Your update is appreciated @Bianca12.

 

Thanks for all the details that were shared with me, based on the information of your recent post I can determine that the display is the one that's not working as it should. I was informed by our Customer Support team that they received your email regarding this situation and soon, our dutch team will be in touch with you. Please keep an eye on your email inbox because they'll send you information to get you back on track.

 

I'll be here if you need anything else.

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