08-04-2020
07:38
- last edited on
09-08-2020
09:14
by
MatthewFitbit
08-04-2020
07:38
- last edited on
09-08-2020
09:14
by
MatthewFitbit
08-07-2020 19:26
08-07-2020 19:26
Hi @AnyRD, welcome to the Community Forums!
Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.
I'll be here if you need anything else.
08-10-2020 05:07
08-10-2020 05:07
Hi RicardoFitbit, I don't believe support reached out to me.
08-10-2020 12:10
08-10-2020 12:10
Thanks for your update @AnyRD.
Sorry for the misinformation that was shared on my previous post. Our Support team informed me that they just received the email you sent to them on August 4th and soon will be in touch with you to further assist you and get you back on track.
Don't hesitate to contact me back if you need anything else.