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Charge 2 not working

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‎08-04-2020 07:38 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-04-2020 07:38 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Fitbit appears to be dead after 3ish years (and outside warranty). The display isn't lighting up and the heartrate lights aren't blinking, even when plugged in.
 
I think this is my 4th Fitbit. Prior to it's apparent death, it was occasionally showing a line down on the left and backward, offset display of text and images. I restarted it a couple of times by plugging it in and holding the button, but I think it's done now.
 
Any advice?
 
Moderator Edit: Clarified subject
 
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3 REPLIES 3

‎08-07-2020 19:26

‎08-07-2020 19:26

Hi @AnyRD, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎08-10-2020 05:07

In response to RicardoFitbit

‎08-10-2020 05:07

Hi RicardoFitbit, I don't believe support reached out to me.

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‎08-10-2020 12:10 - last edited on ‎07-11-2025 10:44 by Fitbit Moderator

In response to AnyRD

‎08-10-2020 12:10 - last edited on ‎07-11-2025 10:44 by Fitbit Moderator

Thanks for your update @AnyRD.

Sorry for the misinformation that was shared on my previous post. Our Support team informed me that they just received the email you sent to them on August 4th and soon will be in touch with you to further assist you and get you back on track.

Don't hesitate to contact me back if you need anything else. 

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