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Charge 2's display is not responding

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‎10-14-2021 10:26 - last edited on ‎10-14-2021 12:17 by Fitbit Moderator

‎10-14-2021 10:26 - last edited on ‎10-14-2021 12:17 by Fitbit Moderator

Hi, my charge 2 is not working !

The screen is black but the green light flash

No vibration when I connect to the cable !

I DID everythhinnngg

Ive try to reset but no answer, no vibration

Ive try to clic 10 seconds, 30 seconds, forever and no light no nothing...

 

the screen stop when Ive tried to do the update! Now nothing works..

 

Dont tell me to reset it I DID!

 

Forgot to say, its not sync anymore so I cant change the clock

 

Moderator Edit: Merged replies and clarified subject

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‎10-14-2021 12:16

‎10-14-2021 12:16

Welcome to the Community, @claurx.

 

Thanks for the details in your post and for the troubleshooting performed. Since your Charge 2's display is still unresponsive and not syncing with your phone, I recommend you to contact our Support team requesting a chat or calling them. Please explain them what you've tried so far as they'll be glad to continue assisting.

 

See you around.

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‎10-14-2021 12:19

In response to BraulioFitbit

‎10-14-2021 12:19

I've try and they dont know ethers...

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‎10-14-2021 13:31

In response to claurx

‎10-14-2021 13:31

Hi, @claurx.

 

Thanks for the update. I've seen that you contacted our Support team already and they addresses your concern. Please keep an eye on your inbox as they'll contact you soon.

 

Have a nice day.

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