help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen became blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2021 12:18 - last edited on ‎04-05-2021 09:39 by Fitbit Moderator

‎04-04-2021 12:18 - last edited on ‎04-05-2021 09:39 by Fitbit Moderator

so my charge 2 was purchased for me dec 2018.

 

Apart from having to buy several sets of straps as they break all has been well until this weekend.

 

The fit bit is working and updating my app but the screen is completely black. 

I have read a number of solutions followed all of them but nothing seems to work.

 

This is very frustrating as just purchased another 3 sets of straps and now it seems this device is broken.

 

i have tried restarting, have tried connecting to charger and restarting yet nothing. 

 

I use this to track my activity and it links to my vitality account.

 

cant believe its gone pop aftwrbjustb3 years of usage.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-07-2021 04:11

‎04-07-2021 04:11

JuanJoFitbit

 

I Not that you edited the Title for clairty so thank you

 

I was Posting this to try and get an explanation from Fitbit and possible solutions to rectify as really dont want to be buying a new tracker.

 

I have read various forums and seems its a relatively common fault with FITbit Products

 

I would welcome FitBits comment about this problem

 

Thank you

Best Answer
0 Votes

‎04-08-2021 02:48

‎04-08-2021 02:48

Charlie 007, Davidskiwalker Seems this is extremely common with fitbits and by the looks of things FITBIT as a company dont actually careless about problems with their devices

 

I managed to get my screen back working for about 24hours by several attempts of connecting to charger, pressing the rest button on side then whilst still in the charger disconnecting from USB Supply.

 

The screen then went blank again.

 

The screen this morning has come back on but everything is back to front so like your looking at the screen in a mirror.

 

Its clearly a fault that Fitbit are aware of but are unwilling to do anything about

Best Answer