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Charge 2 screen blinking Notifications On Then Notifications Non stop

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‎06-09-2019 17:05 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 17:05 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Anyone else have this issue? Have tried resetting but still happening.......

 

thanks

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6 REPLIES 6

‎06-09-2019 18:14

‎06-09-2019 18:14

my charge 2 started doing this today as well. I have read other threads that said to reset it. I have done that multiple times as well as deleting it from my account and readding it and turning Bluetooth on and off on my phone and still is doing the same thing. I've had mine for almost a year and a half. any insight from other users??

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‎06-10-2019 04:47

In response to Sarah1228

‎06-10-2019 04:47

I have also now tried letting the battery drain all of the way (which didn't take very long considering my fitbit is cycling through all modes and vibrating like crazy) and charging it fully with a reset and it's still happening.

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‎06-10-2019 07:34

In response to Sarah1228

‎06-10-2019 07:34

I think we're probably have to purchase new ones. I have had mine probably two years.Sent via the Samsung Galaxy S® 6, an AT&T 4G LTE smartphone
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‎06-10-2019 11:20

‎06-10-2019 11:20

This just happened to me today! It wasn't syncing with my iphone app since Friday but I didn't notice until Sunday night. I charged it all night last night and it was fine this morning (still not syncing) but then about 2 hours later I got the notifications on/off and vibrating and then it just turned off and won't turn back on. I will have to charge it later tonight and try to resolve the issue. I hope I don't have to buy a new one 😞 Mine is only about 1 year old I think. 

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‎06-10-2019 15:54

‎06-10-2019 15:54

Mine started doing the same thing 2 days ago.  I tried restarting and letting the battery die.  I called customer service with no help other than I am out of warrant and they don't know what is wrong.  As a courtesy, they sent me a 25% off fitbit.com.  Not real helpful if you ask me.  I will now go purchase an Apple product.  They lost a good customer.  

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‎06-11-2019 10:53

In response to Ash-Do

‎06-11-2019 10:53

I also chatted with Fitbit. I was told that there was nothing I could do, my Charge 2 was defective and it's a known issue. I was also offered a 25% coupon towards the purchase of a new Fitbit. So the company knows that this is an issue and that my fitbit is defective but it now becomes my fault and that I am basically SOL as there is no fix for it. What a slap in the face. You think that the company would own up to this and do something for their loyal customers. I mean are these supposed to be a "disposable" item? Something you have to buy every year? Could you imagine receiving the same response from say Bosch regarding your one year old dishwasher or Apple/Samsung regarding your one year old phone?

 

My husband and 2 of my children also have fitbits - the way this issue has been handled - this house will not buy another fitbit.

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