09-06-2021 18:09 - last edited on 09-07-2021 04:11 by JuanJoFitbit
09-06-2021 18:09 - last edited on 09-07-2021 04:11 by JuanJoFitbit
Hi,
Thanks,
Sid
Moderator edit: merged reply
09-07-2021 04:10
09-07-2021 04:10
@FBuser21 Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Charge 2 has experienced.
I'd like you to restart your Charge 2 as described in this help article. After this, make sure that it's fully charged and see if the screen works properly and it can be set up.
Hope this helps.
09-07-2021 06:12
09-07-2021 06:12
Had tried this earlier, as well as a hard reset as described here: https://www.businessinsider.in/tech/how-to-reset-or-factory-reset-a-fitbit-charge-2-to-fix-issues-wi...
You can see the totally blank screen via this video I made just now: https://youtu.be/wmxbc5rBKoo
09-08-2021 04:08
09-08-2021 04:08
@FBuser21 Thank you for trying the recommended steps and providing a video of the issue. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.
See you around.