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Charge 2 sleep data did not update

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‎12-03-2020 11:46 - last edited on ‎12-08-2020 06:34 by Fitbit Moderator

‎12-03-2020 11:46 - last edited on ‎12-08-2020 06:34 by Fitbit Moderator

Sleep did not update last night.  i've tried restarting tracker several times, and does nothing.  i updated the app on 11/30/20, but it tracked sleep for 2 nights after that, just last night it did not.

 

 

Moderator edit: updated subject for clarity

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‎12-08-2020 06:33

‎12-08-2020 06:33

Hi @Lauries444, it's great to see you in our Fitbit Community. Regarding the sleep data logging issue that your Charge 2 experienced, I appreciate the time spent trying to get this problem resolved before contacting our forums.

 

Please let me know if you restarted your Charge 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep data.

 

Finally, monitor your Charge 2 and see if it registers your sleep data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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