help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2021 17:46 - last edited on ‎11-10-2021 18:02 by Fitbit Moderator

‎11-10-2021 17:46 - last edited on ‎11-10-2021 18:02 by Fitbit Moderator

My fitbit just stopped working.. is it true that fitbit will not do anything for you regarding this topic?  One day it worked normal and the next day it was junk?  What happened?

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-10-2021 17:52

‎11-10-2021 17:52

Hi @Pennyt339  try a restart of the Fitbit, as it is the first thing to try when there is a problem. Fitbit helps us, but there is only so much they can do when we're past warranty and more than likely your Charge 2 has no warranty.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-11-2021 06:34

In response to Odyssey13

‎11-11-2021 06:34

Thank you, I have already tried that... and yes it is out of warranty.  It just sucks, i bought a non fitbit, and I guess I am just spoiled at what the fitbit can do compared to others.  
Best Answer

‎11-11-2021 07:09

In response to Pennyt339

‎11-11-2021 07:09

@Pennyt339  with holidays sales going on, you might be able to get another Fitbit. Until then, you could use Fitbit's MobileTrack to keep going with the steps. click to learn more

Stepping in the U.S.A. since September 2013. Android 14

Best Answer