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Charge 2 stuck on setup screen

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‎02-22-2020 05:23 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-22-2020 05:23 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

For a few days my Fitbit charge 2 has not registered anything. It is stuck on she screen where www.fitbit.com/setup rolls past over and over with a picture of a phone. 
I have reset it but it returns to this screen and there is no changing it. 

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‎02-23-2020 00:39

‎02-23-2020 00:39

That message suggests that the fitbit has been disconnected from your account. I would reconnect it by going through the setup process again:

 

On the main dashboard in the app, select your profile image at the top left then select "setup a device". Select Charge 2 and it will step you through the process in the same way as you first set it up.

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