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Charge 2 will not charge

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‎06-28-2020 19:23 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-28-2020 19:23 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I have tried restarting my fitbit, I get an i in the middle when I try to restart. The battery does not seem to be holding a charge. I have deleted app and reinstalled, I have synced, I have restarted my fitbit but all I get is the i and when I unplug it I get one steady green light. My tracker is about 4 years old. Version 22.58.0

Battery level will not remain consistent, am I to assume it has finally died, or is there something else I can do?

 

Moderator Edit: Clarified subject

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‎07-01-2020 22:38

‎07-01-2020 22:38

Hi @Vikingsfan09, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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