Charge 2 won't Sync - Fitbit Community

Charge 2 won't Sync

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Magic_az

2 0 2

My tracker will not sync with my phone and won't update either. Help?

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SteveH

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The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

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