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Charge 2 won't charge

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‎07-16-2023 08:41 - last edited on ‎07-17-2023 06:20 by Fitbit Moderator

‎07-16-2023 08:41 - last edited on ‎07-17-2023 06:20 by Fitbit Moderator

anyone have a problem getting there charge 2 to charge and stay charged. I have done all the things stated in the manual and nothing works, have had for several years not with no problems until now just stoped working

Moderator Edit: Clarified subject

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‎07-16-2023 11:57

‎07-16-2023 11:57

Hello @clkenealy and welcome to the Community.  The Charge 2 was released in 2016 and discontinued in 2018.  Rechargeable batteries have a lifespan and I believe your battery is at its end of life.  I looked at your public profile and it says you joined Fitbit in 2021.  Even if your Charge 2 was new and in a sealed package in 2021, it was still an old battery.  Rechargeable batteries degrade over time, even sealed in an original package.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-17-2023 06:22

In response to LZeeW

‎07-17-2023 06:22

Hi there, @clkenealy. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 2 before reaching out. @LZeeW Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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