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Charge 2 won't sync or connect

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‎10-20-2019 01:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-20-2019 01:56 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Fitbit has stopped syncing, so i tried a hard restart multiple times, then removed it from my Fitbit account, unpaired in bluetooth, paired again in bluetooth and now it won't reconnect to Fitbit. Bluetooth is switched on, it has 63% battery. Any ideas please?

Edit : I'm on android, with a Samsung s9.

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4 REPLIES 4

‎10-20-2019 01:57

‎10-20-2019 01:57

Screenshot_20191020-095639_Fitbit.jpg

 

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‎10-20-2019 07:46

In response to SarahG15

‎10-20-2019 07:46

none of this worked.  This has been going on since the latest IOS update and Fitbit just seems to leave us hanging on this one.

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‎10-20-2019 08:09 - edited ‎10-20-2019 08:14

In response to geom

‎10-20-2019 08:09 - edited ‎10-20-2019 08:14

I'm on android though... (just edited my post to that effect, thanks for the prompt!)

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‎10-20-2019 09:58

In response to SarahG15

‎10-20-2019 09:58

App has just updated and it's working again now, thanks development team!!

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