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Charge 2 won't sync

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‎03-17-2019 08:40 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-17-2019 08:40 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

3 days ago, my fitbit quit syncing to my phone(iphone 6 plus). I have tried settings and bluetooth (on phone) to connect. Fails every time. Phone cannot find the fitbit to connect. With fitbit connected to computer, it will charge, but I have not been able to get information to sync.

 

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3 REPLIES 3

‎03-18-2019 05:40

‎03-18-2019 05:40

Mine too! I hope someone gives us an answer on how to get it to sync

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‎03-18-2019 10:46

In response to Swoop7558

‎03-18-2019 10:46

I am having the same problem. Charge 2 Fitbit and iPhone 6.
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‎03-18-2019 11:09

In response to Pianogirl40

‎03-18-2019 11:09

I called the help desk at 1-877-623-4997 and it is a software update glitch. The help desk kindly talked me through troubleshooting and we got the problem solved. No data was lost. Best wishes!

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