Charge 2 won't sync

[Ayaire]

So, now my Charge 2 won't sync. Apparently this an app update issue with the Fitbit app? This is either poor engineering or planned obsolescence. Whichever it is, it sucks. 😞

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com