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Charge 2 wont connect

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‎09-09-2019 00:43 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-09-2019 00:43 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I recently disconnected my Charge 2 from my phone/account, due to it not updating or syncing. 

now the fitbit wont connect back to my phone or account. I have tried resetting my fitbit by holding it down for 4 seconds when charging. and tried rebooting my phone and turning on and off Bluetooth. But none of that worked

 

 Help

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‎09-09-2019 07:23

‎09-09-2019 07:23

I've also tried to connect on different networks and my laptop

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