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Charge 3 Band Broken

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‎01-06-2020 13:35 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 13:35 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

I have owned my Charge 3 for just over a year (approx. 14 months). My band broke yesterday, with the rubber splitting so that I can no longer faster the band. The larger band is too large for my wrist so I am no longer able to use my band effectively! I have used the waterproof feature of my Charge 3, but always made sure to dry it thoroughly after getting it wet. Has anyone else has a similar problem? It is very annoying that the bands appear to only just last through the first year and then start breaking! 

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‎01-06-2020 13:43

‎01-06-2020 13:43

Welcome to the forums!

 

They do go through a lot of wear and tear. You can buy a new one in the store.

 

I keep a couple around as I also like to change the look of it as well. They seem to last longer.

 

Amazon has them as well

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Wendy | CA | Moto G6 Android

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‎01-06-2020 15:39

‎01-06-2020 15:39

I had the exact same thing, same timing too. I contacted customer support and a bit of back and forth with photos and they posted me a new strap. Worth a try.

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