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Charge 3 - Blank screen

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‎06-22-2020 12:25 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

‎06-22-2020 12:25 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

Hi

 

We have a fitbit charge 3 (for about 2 years) and has recently decided to stop working.

 

We've followed ALL the restart tips, smiley face reset etc. We can't change the clock face as we can't sync it to the phone.

 

We're now stuck and can't contact Live Chat team - has anyone had the same problem and can recommend a solution please?

 

Getting a new one isn't really an option as we paid £130 for this. 

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‎06-22-2020 12:29

‎06-22-2020 12:29

Sorry I just want to add -

 

It worked a few days ago for 5 mins but when we tried to sync with the phone that's when it decided to turn off and hasn't turned back on since. 

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