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Charge 3 Not turning on, getting hot

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‎07-14-2020 11:46 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-14-2020 11:46 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

Hi There - My Charge 3 stopped working last night. The screen went blank even though there was at least 50% charge and the button stopped working. Then it vibrated continuously for a couple of minutes without anything on the screen. I plugged it in to charge, but it got very very hot and still didn't turn on. I tried several options around the forum including holding the button in for 15 seconds and things suggested Here 

At this point I don't know what to do. It still wont turn on, the button doesn't work and it gets very hot while charging. Any help would be appreciated.

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‎07-14-2020 13:40

‎07-14-2020 13:40

Please contact support. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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1 REPLY 1

‎07-14-2020 13:40

‎07-14-2020 13:40

Please contact support. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer