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Charge 3 Notifications not working

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‎05-18-2021 04:52 - last edited on ‎05-19-2021 05:19 by Fitbit Moderator

‎05-18-2021 04:52 - last edited on ‎05-19-2021 05:19 by Fitbit Moderator

Over 3 months ago I complained the notifications were not working on my Charge 3. The fault was acknowledged and I was told the Tech Team were working on it. I feel I have been very patient but it still doesn’t work. I want to complain but Fitbit seems to have no complaints process which is ridiculous. 

 

 

 

Moderator edit: subject for clarity

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‎05-19-2021 05:23

‎05-19-2021 05:23

Hello @Polish97. Welcome to the community forums. 

 

I'm very sorry for the inconvenience and thank you for taking the time to provide detailed information. I also appreciate your patience and I'd like to let you know that I was able to confirm that you have reached out to our Support Team and they have provided information and assistance. Since you have received assistance from them, I recommend replying back to your case if you would like to provide feedback or any comments and they will be glad to continue assisting you. 

 

Currently, there isn't a specific process for complaints but your feedback is very important and it helps to continue working on improvements to our services and products. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎05-20-2021 05:36

In response to WilsonFitbit

‎05-20-2021 05:36

I have engaged with the online support team who referred me to the community forum and you are now referring me back. Nobody is actually helping me. Please can you advise how I make a complaint without advising me to contact somebody I have multiple times who have not helped me?

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‎05-20-2021 08:39

In response to Polish97

‎05-20-2021 08:39

@Polish97 Thank you for your reply. 

 

I understand how you are feeling and I appreciate the feedback provided, but there isn't currently a specific process to follow for a complaint. If you have any additional question or concern regarding our return and warranty policy, I recommend visiting the following link for more information: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

 

If you still have additional questions about the outcome of your case, I appreciate your understanding but the best way to get personalized and further assistance is through our Support Channels. Thanks for your continued patience. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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