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Charge 3 Replaced 3 times - Display issue

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‎04-05-2021 05:32 - last edited on ‎04-05-2021 06:26 by Fitbit Moderator

‎04-05-2021 05:32 - last edited on ‎04-05-2021 06:26 by Fitbit Moderator

I have had display problems - mainly dull unreadable screen or lines running through.  I will now shortly be on my fourth replacement.  Each replacement lasts only a few months before the same fault occurs. Every time I contact support they just agree that the device is defective and I'm either offered a replacement for the same model or 50% off a different model. As you can imagine, I am really fed up with this and don't really want to have the same model but why should I have to pay extra for a different one?  It seems there are numerous people on the forum who have had the same problem but I'd like to know if anyone has a success story?

 

 

Moderator edit: subject for clarity

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‎04-05-2021 06:32

‎04-05-2021 06:32

Hello @jen2304 Welcome to the community forums. 

 

Thank you for the detailed information and for the feedback provided. I'd like to let you know that my team is always working to enhance your experience with the Charge 3 and your feedback is a big part of that process. Definitely it helps a lot. 

 

On a side note, when a Fitbit device has a defect while still in the warranty period, it can be replaced for a new product. Since your Charge 3 is not within warranty, a discount has been offered. For more information, I recommend visiting this link: 

https://www.fitbit.com/global/us/legal/returns-and-warranty

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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