Charge 3 blank screen

[_cate]

Hi,

I’ve tried all the restart and reboot steps I can find, but my Fitbit screen still will not turn on.

• I can feel a vibration when I attach the charging cable, but the display stays completely blank.
• Previously, holding the button while charging for 10+ seconds would vibrate and restart, but now it doesn’t do that at all.
• On the Fitbit app, it shows the device is at 100% charge, so it’s definitely powered.
• No visible way to reset or restart from the phone app itself.

Is there anything else I can try, or is this more super-advanced tech that's going in the landfill because the Google Team dissolved and/or no one wants to fix it at HQ?

Also noticing that in the community posts here that the answer is to contact support, which is a fools errand, and that gets flagged as the answer so no one else can reply.

Thanks for any help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @_cate. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 3 is still blank. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I'm afraid to say that the only option for you is to contact our Support Team as you've already tried all troubleshooting steps we could've provided here in the Community Forums. With that being said, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Thanks in advance!