Charge 3 Screen Not Working

[Shelbtastic]

Hi! I've read a couple of other posts and tried the plug in restart about 5-6 times with no luck. I can only see the bottom portion of my screen now so I was able to do the clear user data button and that also didn't do anything. I've changed the clock face a few times and it will change but I can't see above the bottom section of the screen. Anyone have anything else I can try? 

[EdsonFitbit]

Welcome to the Fitbit Community @Shelbtastic.

I'm sorry to hear the display of your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying different troubleshooting steps to resolve the issue.

In addition, to the steps you've performed, please try a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[Shelbtastic]

Thank you for your help! I just tried this and it hasn't come back on! It's become quite difficult to use it as now my screen is completely black. I thought it was charging last night and it wasn't! I couldn't tell because the screen wouldn't show up. 

[EdsonFitbit]

Thanks for your response @Shelbtastic.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.