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Charge 3 Screen dim and unreadable

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‎07-08-2020 19:52 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-08-2020 19:52 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

I read a number of comments and resolutions from customer service to correct my dim and unreadable Charge 3 screen.  It is still dim and unreadable!  It seems this is a huge problem from the number of comments on the same issue.  What recourse do I have?  

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‎07-08-2020 20:26

‎07-08-2020 20:26

I also have this issue and it has progressed down the face of the screen over this past week to the point that I can't read anything.  It still synchronizes with my phone.

 

This is a replaced Charge 3 that I received a year ago with that had a synch issue that couldn't be resolved. 

 

I've charged it and held the button in while on the charger.  The only problem is now I can't see the smiley face.  Since I'm not getting the screen back I'm assuming it's not working.  I've been using the free premium service  which I was going to keep using, but I have until the 12th to cancel.

 

I never had issues with my Garmin.

 

 

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