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Charge 3 Screen is suddenly extremely dim

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‎09-24-2020 11:50 - last edited on ‎09-24-2020 14:35 by Fitbit Moderator

‎09-24-2020 11:50 - last edited on ‎09-24-2020 14:35 by Fitbit Moderator

A few weeks ago my screen suddenly started to dim and it is now so bad I can only see it in a completely dark room. I have try the hard reboot, changing the clock face, making sure the firmware is up to date and nothing has helped. I’ve had my Change 3 for just about 13 months and have contacted Fitbit multiple time to no avail. This is obviously a defect since I’ve seen many others with the same issue, but they refuse to help and can only suggest I by a new Fitbit. I find this to be truly horrible customer service.

 

Has anyone with this issue found a way to fix it?

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‎09-24-2020 12:44

‎09-24-2020 12:44

Mine was suddenly dim this morning. I saw others posting the same problem.  I looked up the manual for amusement. But I tried going to settings on the Fitbit itself. I found out that I unknowingly changed the light from normal to dim. 

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