help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack and heart rate issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2020 00:27 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-05-2020 00:27 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Hi, my new Fitbit Charge 3 is not auto tracking walks and my resting hr is not updating. I have tried uninstalling my app but that didn't help I have a Samsung Galaxy A7.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-06-2020 05:36

‎01-06-2020 05:36

Welcome to the Forums, @Murph73.

 

If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. For more information about this, check the help article: Which activities does my Fitbit device track automatically?.

 

Now about the heart rate, please make sure that your tracker is syncing properly. If it isn't syncing, follow the steps in the article: Why won't my Fitbit device sync?.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes