Charge 3 SmartTrack isn't working

[Shazza1970]

Since 19th my phone or Fitbit not sure which won't track my exercise it will show I have done 5000 steps and exercised for 25 mins but won't break it down and log it is anyone else having these issues.

I have tried to read up I have u installed and installed again dunno what to do. It logs my sleep and heart rate, weight and everything else? What's up?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Shazza1970.

Thanks for troubleshooting this exercise issue. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

For more information about how SmartTrack tracks activities, please review our help article: Which activities does my Fitbit device track automatically?.

Let me know the outcome. 🙂