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Charge 3 SmartTrack isn't working

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‎05-09-2020 06:18 - last edited on ‎09-17-2020 10:15 by Fitbit Moderator

‎05-09-2020 06:18 - last edited on ‎09-17-2020 10:15 by Fitbit Moderator

Hi There, 

 

The auto tracking on my Fitbit 3 has stopped working since the 02nd May. I went for a jog on the 07th May for more than 15 mins, the app did not record my fitness. Then yesterday morning there was a record of my fitness but showing over a 1000 calories which is incorrect as I only did 10 laps at a steady pace.

 

I removed this recording and then it came back again today. I also went for a 7 mile walk yesterday afternoon. When I got home, fitbit recorded my fitness, however, today, it has disappeared. Please can someone look into this issue? 

 

 

Moderator Edit: Clarified subject

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‎08-14-2020 11:29

‎08-14-2020 11:29

Welcome to the Community, @ren92.

 

Thanks for troubleshooting this activity issue. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes. 

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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