Charge 3 became unresponsive

[SunsetRunner]

Two Charge 3s have died in under 12 months. Fitbit kindly replaced my first device which failed after 3-4 months, but when the replacement died of apparently the same problem after c 5 months it is time to look for something more reliable.

Buyers please beware.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community. I totally understand how you feel since your replacement Charge 3 became unresponsive. I'd like to help you and turn the bad experience into a good experience.

Please let me know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if the issue gets fixed.

[Joycee501]

Not to hijack a thread, but rather than create another thought i'd post here.

My fitbit charge 3 is unresponsive approx 3/4 seconds after a restart. The screen fails up update on any touch / swipe movement, however I know it's 'picking them up' because after the screen goes off and i press the left-hand-side button again, it goes to the screen my touch / swipe picks up.

Like i say, the charge 3 works perfectly for 3/4 seconds after a restart, but then just stops working.

I've tried changing the clock face (no changes work), charged the device from dead to full battery, and performed multiple restarts, but everytime, I get 3/4 seconds of functional fitbit charge 3, then nothing.

Can you help?

[SunsetRunner]

Thanks very much JuanJo. I tried all those steps and others on multiple occasions with no success. The only sign of life is that my fitbit vibrates when connected to the charger and the button is pressed. Both Charge 3s died after long (sweaty) walks in the humid tropics. Each worked fine on their last day and then began to vibrate ceaselessly overnight, with no display and no lights thereafter. I suspected moisture/sunscreen on the contacts (which I cleaned). The device was never worn swimming or in the shower and was dried after intense exercise. I appreciate your offer of help but I am defeated! Best wishes for the New Year! Puzzled-16

[suksaf]

Same happened to me, my first charge 3 developed a  corrupt screen fault and they sent me a new one now that has also got the same fault, but they won’t replace as the original warranty has now run out (13 months).  I still wear my Fitbit (as I do not have anything else) and explain and show my Fitbit to everyone that the screen is corrupt and I can’t see the info anymore. Not the best customer services and advert for a Fitbit is it?

[WilsonFitbit]

Hello everyone. @suksaf Nice to see you around. 

I'm sorry for the experience and thank you for taking the time to provide your feedback and for your help in trying to resolve this matter. I was able to confirm that you reached out to our Support Team and they were able to provide information and assistance. If you still have additional questions or comments, I recommend replying back to them and they will be more than glad to continue assisting you. 

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.