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Charge 3 black screen and won't sync

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‎01-21-2021 13:43 - last edited on ‎01-22-2021 03:09 by Fitbit Moderator

‎01-21-2021 13:43 - last edited on ‎01-22-2021 03:09 by Fitbit Moderator

The same old 'black screen but still vibrates' problem happened to my Charge 3 today. Tried as the community said.

 

Connect charge cable and press button for 8-15 second -- Nothing, no rebooting, nothing. 

Try to sync to my iPhone (newest version of app I can find, v. 3.36, tried restart phone as well and didn't make a difference), it is not syncing and the last syncing time was only hours before the incident. And of course, without syncing the 'change clock face' trick is not working either. 

 

Anything else I can try? 

 

Moderator Edit: Clarified subject

 

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‎01-22-2021 03:09 - edited ‎08-31-2023 09:46

‎01-22-2021 03:09 - edited ‎08-31-2023 09:46

Hi there @DingdC, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as recommended here in the forums. 

I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

I've moved your post to Other Charge Trackers for organization purposes. 

Maria | Community Moderator, Fitbit


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