Charge 3 black screen

[MaRuth]

No response to my complaints of black screen on my charge 3. 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[AlejandraFitbit]

Welcome to the Community, @MaRuth and @Odyssey13, thanks for the input.

If your Charge 3 isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 🙂

[MaRuth]

My Fitbit screen refuse to show anything, but app is working fine. How can I possible fix this?

Thanks

Ruth Goma

Moderator edit: removed personal info

[AlejandraFitbit]

Thanks for getting back, @MaRuth.

Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[MaRuth]

Thank you for your warm response.

Ruth Goma

Moderator edit: removed personal info

[AlejandraFitbit]

You are welcome, @MaRuth. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉

[MaRuth]

Process on the way for a replacement but the shutting down of the warehouse for holiday may cause some delays. I am positive for quick delivery soon. Thank you for your efforts