help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 04:30 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-09-2020 04:30 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

My Charge 3 over last month screen got dimmer, then developed grey lines, and now is just a black screen. It has not been dropped, exposed to water, and none of the suggestions for the grey put part of the problem has worked.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2020 03:35

‎01-10-2020 03:35

Welcome to the Community, @ambeeuk.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes