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Charge 3 black screen

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‎01-12-2020 09:52 - last edited on ‎09-24-2020 19:06 by

‎01-12-2020 09:52 - last edited on ‎09-24-2020 19:06 by

Totally disgusted with this Charge 3. I also had the Charge 2 for about 2 years, Never a problem. Now after Fitbit replaced my Charge 3 in October 2019, (not the first time they had to replace it!) yesterday afternoon it just died.

 

Told me it needed to be charged, even though the day before it was on 78% then my app wiped all the old info out, and said it couldn't locate the device! (Yes Bluetooth was on!) Tried to charge it, reset it, long reset, etc, and all they tell you to do, but nope, just a blank Fitbit screen on the watch & empty App.

 

 

Moderator edit: subject for clarity

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‎01-13-2020 04:10

‎01-13-2020 04:10

It's great to see you around, @deevandenburg.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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