Charge 3 black screen

[karen1982a]

my Fitbit Charge 3 is a year and a half old....
my first problem i had is that it didnt want to charge, so i bought a new charger as i thought this was the problem.
it charged once with the new charger and then one night it went off as it was flat
i then put it on charge for the day but it never came back on...
i have tried changing of clock face as well as the restarting, I have done that all a few times to no avail.
it is still sync to my phone and is "charged" as the alarm goes off and it still vibrates...
the screen just doesnt come on...
i am very frustrated, please advise

thanks 

Moderator edit: subject updated for clarity

[FTph]

If you actually look at the forum, there are so many of these cases yet they would do anything to prevent additional cost to them. I get it, it is a business move. 

But then again, their actions will always have consequences.....somewhere down the road.

Karma is a B! hehehe

[Kait2004]

My fitbit is doing the same thing, I've tried all the steps and nothing's working. I got this as a replacement from Fitbit a few months ago because my other charge 3 had lines on the screen.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @karen1982a, I'll be glad to help you with this.  

Thank you for your feedback and for sharing that you've been having trouble with the screen of your Charge 3 that is not responding and that you've tried a few troubleshooting steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Thank you for sharing your feedback and your experience with this as well @FTph @Kait2004.  

Let me know if you have further questions.