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Charge 3 black screen

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‎02-07-2021 00:58 - last edited on ‎02-07-2021 15:21 by

‎02-07-2021 00:58 - last edited on ‎02-07-2021 15:21 by

My charge 3 had lines show up on it. Then after about 2 weeks the lines filled it and the screen went black. 

It still tracks and links. Nothing is visible on the screen. I have tried to reset it, let it die, and all the other "tricks". Nothing fixed it. 

 

I then go on the app to contact customer support and it wants me to sign up for twitter to contact them. That is the stupidest thing I have ever heard of. What was wrong with the old way? It worked. I digress.

 

Any chance anyone know how to fix this or how to get it replaced before it finds itself face to face with a sledgehammer?

 

Thanks.

 

 

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‎02-07-2021 15:20 - edited ‎02-07-2021 15:21

‎02-07-2021 15:20 - edited ‎02-07-2021 15:21

Welcome to the Fitbit Community, @Darkwolfiv.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

By the way, I've moved your post to Other Charge Trackers board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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