Charge 3 blank screen and won't sync

[Farkurnell]

Tried all the suggestions on the forumn for black screen,not syncing etc.

Can get smikey face for 1 second and vibration and flashing green heart rate light.

Tried long (15) second shutdown ,shut down bluetooth,downloaded the app again etc.

I cannot sync or pair even though my phone shows it available in bkuetooth devices.

I have spent that much time trying everything on the forumn without sucess i have a headace

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Farkurnell, welcome to the Community Forums. I'm sorry to hear that your Charge 3's wen't blank, I understand how you must be feeling. Thanks for already trying to fix the screen prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[Farkurnell · Accepted solution]

Thank you Maria for your reply.

Customer support have contacted me so hopefully they can resolve the issue for me.

Regards