Charge 3 blank screen

[Kittykat1898]

Hello,

I have a Charge 3 HR that has had a black screen for over two weeks now. I have tried the 15 second reset daily, both plugged into the PC and plugged into the wall, with no success only vibrations. I can't do the short reset as there is no smiley face or battery icon. The device tracks my steps and sleep etc. and syncs them to the app.It also vibrates hourly to remind me to move. I have also tried changing the clock but nothing except the vibration. 

It did this a few months ago but the 15 second reset worked back then but nothing seems to work now. I have had the tracker for a little over 12 months. 

Does anyone have any ideas what else I can try to resolve this?

Moderator edit: updated subject for clarity

[Heather-S · Accepted solution]

@Kittykat1898 This sounds like the display of your Charge 3 is dead.  You will want to reach out to Fitbit Customer Support.  Best of luck!

[MarreFitbit]

Hi there @Kittykat1898, welcome to the Community Forums. I'm sorry for the late response. Thanks for taking the time to troubleshooting your Charge 3's display prior to contacting us.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your suggestion @Heather-S.

Let us know if there's anything else we may do to help you in the meantime. 

[Ecko3]

I have the same problem. Can customer support contact me too? 

[MarreFitbit]

Hi there @Ecko3. I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Let me know if you have any questions present. 

[Kittykat1898]

Hi again @MarreFitbit 

I have still not heard anything from customer support, I have regularly checked my emails (and the

Junk folder) Is there anything else I can do? I'm sure that my tracker will be out of warranty soon, if not already as it was bought for me as a present at Christmas 2018.

[Kittykat1898]

Hi @Ecko3

I see you had the same problem as me and contacted support yourself, how did you do that and what have they done for you? How long had you had your tracker before it went wrong? Hope you don't mind me asking.