Charge 3 blank screen

[Scott-H]

I have had my Fitbit charge 3 for about 6 months now. About a month back the screen resorted to a few lines thru the data but still showed information on it. About a week ago the screen has went black. I tried resetting it multiple times and even changed it to multiple different clock faces based on previous threads. Am I missing anything else to do? Is there a way to get it looked at and/or replaced? I am still able to download and track everything thru the app but just cannot view anything on the device. 

Moderator edit: updated subject for clarity

[NellyG]

Hi @Scott-H  I have flagged a moderator to come and help you

[MarreFitbit]

Hi there @Scott-H, welcome to the Community Forums. Thanks for troubleshooting your Charge 3 screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for flagging the post @NellyG.

Let me know if there's anything else I may do to help you in the meantime.

[Scott-H]

Thanks for the quick response and I will await the email to see next steps.

[MarreFitbit]

You're very welcome @Scott-H. 😉