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Charge 3 blank screen

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‎01-12-2020 02:26 - last edited on ‎09-24-2020 19:06 by

‎01-12-2020 02:26 - last edited on ‎09-24-2020 19:06 by

Dear all, 

 

i have a question regarding a continuous Black screen om my charge 3...

it vibrates and stil counts steps etc but does not wake up.
i tried every reset method but nothing seems to worm sadly...

does anyone knop what to do next?

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 06:31 - edited ‎10-08-2024 07:56

In response to SunsetRunner

‎01-13-2020 06:31 - edited ‎10-08-2024 07:56

Hello there @Pimthissen, welcome to the Community Forums. Thanks for the details provided and for trying to fix your Charge 3's screen prior to contacting us. 

I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

In the meantime, since the restart you performed didn't work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Thanks for your help @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎01-12-2020 09:42

‎01-12-2020 09:42

Contact Customer Support.

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‎01-13-2020 06:31 - edited ‎10-08-2024 07:56

In response to SunsetRunner

‎01-13-2020 06:31 - edited ‎10-08-2024 07:56

Hello there @Pimthissen, welcome to the Community Forums. Thanks for the details provided and for trying to fix your Charge 3's screen prior to contacting us. 

I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

In the meantime, since the restart you performed didn't work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Thanks for your help @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes