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Charge 3 blank screen

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‎04-19-2020 08:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 08:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I have tried all of the recommendations - plug in, hold for  seconds, no smiley face.  I also tried to change the clock face, still not displaying.  The device is charged and it vibrates.  I purchased my device in Dec 2018.  Any new suggestions?  Thank you

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-30-2020 08:41

‎04-30-2020 08:41

Hello @DIT25, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. 

 

I'm sorry to hear that your Charge 3's screen isn't working. I appreciate you've taken the time to troubleshoot your tracker by following the tips and recommendations provided in the foros prior to contacting us.

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. 

 

We'll be around if you need anything else. Have a nice day! 

Maria | Community Moderator, Fitbit


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‎04-30-2020 09:44

In response to MarreFitbit

‎04-30-2020 09:44

I haven't been contacted and my screen still isnt working Sent from my Samsung Galaxy smartphone.
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‎04-30-2020 11:48

In response to MarreFitbit

‎04-30-2020 11:48

Thanks for the note, it's appreciated.  No luck with Fitbit tech support.  Their answer is you need to buy a new device, here's a 25% off coupon.  The thing is...I have a 5:30am alarm set.  The alarm still goes off but the screen is frozen blank.  Really bummed because the device isn't dead.....

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