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Charge 3 blank screen

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‎04-20-2020 01:26 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-20-2020 01:26 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi all, 

looking for help regards my charge 3? It started the screen going all pixaly and now all I have is black screen with a block white line running down. 
I have restarted it holding in the button for 15seconds and it’s even had the battery die and tried recharging but still no joy. Any help would be grateful?

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‎04-30-2020 09:14 - edited ‎01-29-2024 07:58

‎04-30-2020 09:14 - edited ‎01-29-2024 07:58

Hi @Joannel44, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I appreciate you've taken the time to do a restart and a long restart on your Charge 3 to fix the screen prior 

Since your Charge 3's screen is still blank, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime.

Maria | Community Moderator, Fitbit


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