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Charge 3 blank screen

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‎05-15-2020 01:14 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-15-2020 01:14 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

Hey, I just got gifted a brand new Charge 3 but can not setup the device because the screen stays black/blank. I've tried to reset it as mentioned in previous forums and I can't change the clock face due to not having it paired to anything yet. Can someone please help me find a fix? I've had it charging for a few hours now and still only vibrates.

 

 

Moderator Edit: Clarified subject

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‎08-09-2020 09:02

‎08-09-2020 09:02

Welcome to the Community, @Jakefahey678.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-25-2020 06:24

In response to AlejandraFitbit

‎08-25-2020 06:24

Hi there,

 

I'm having the same issue. I can't activate the charge 3 to my phone because the screen does not changed from black. It was gifted to me and is not brand new, but up until now, there have been no issues with it.

 

Is there any chance you could help me with it?

 

Thanks!

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