Charge 3 blank screen

[calgar12]

I've had my Charge 3 for a little over 15 months. I felt my tracker vibrate in the afternoon and thought I hit the 10,000 mark but when I looked it was a blank screen. I already tried the long reset, the short reset, the clock face switch. I've even called CS and was told since I already tried the troubleshooting, he wasn't going to waste my time and offer me a 25% off coupon to use towards the purchase of another device.

For myself, this is my 3rd Fitbit. For my family members, I've purchased 4 others. Out of all of those purchased, the only one that has not been replaced because it broke is my Charge 2. I thought about purchasing the Charge 4 but see that people are having the same issue. You would think you would fix the 3 before trying to roll out a new model.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @calgar12.

I understand how are you feeling and appreciate your feedback. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.

[DanaST]

This issue has been affecting my Charge 3 as well for about two weeks now, I purchased it in June of 2019.  I tried all suggested solutions including both short and long restarts and changing the clock face etc and it's only getting worse.  At this point I can only see the bottom quarter of the screen and it is so faint I can barely see it.  I contacted Fitbit support via email and was offered a discount coupon to buy a new one, but that does not seem like a good solution to me considering how many other people are reporting this issue.  I responded to say as much and ask if there was anything else they could do, as buying a new one every year when they break as soon as the warranty expires doesn't seem very cost efficient.  I received no response whatsoever from Fitbit support even after two follow up emails.  I don't feel like this is very good customer service, is there anything else that can be done to assist people who have this problem other than telling them to buy a new one when this is obviously a manufacturing flaw in the device itself and not due to wear and tear/user carelessness?  

[SunsetRunner]

That coupon is good on only the older models. I don’t think it applies to the just released models.