help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3, blank screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2020 07:33 - last edited on ‎09-16-2020 19:33 by

‎05-27-2020 07:33 - last edited on ‎09-16-2020 19:33 by

Mt Charge 3 suddenly went blank 2 nights ago while on the charger. The app did update, the green light still works and it still vibrates. It still syncs and still charges. I already have tried to change the clock face about 12 times, I also tried doing a hard reset by plugging it in, pressing hte button for 15 seconds, unplugging, etc. (like 12 times) Basically, if it is on this forum I tried it. Please help. This thing is less than a year old and I don't have money to replace it. Currently 31st in line for chat! 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-27-2020 13:20

‎05-27-2020 13:20

@amp93 You can try reaching out to Customer Support using one of these methods.  Sorry for your troubles.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
1 REPLY 1

‎05-27-2020 13:20

‎05-27-2020 13:20

@amp93 You can try reaching out to Customer Support using one of these methods.  Sorry for your troubles.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer