Charge 3 blank screen

[smalcolmson]

So, my Charge 3 has gone blank. I have tried all the remedies on the net:

1. Restart by holding it 8 seconds

2. Restart by holding it 15 seconds, removing it and then placing it back in the charger

3. Change the clock

None worked. I contacted customer service. No help. My watch is just over a year old, so the rep did nothing more than offer 25% off a new Fitbit. This is the second Fitbit that I have owned. Both had problems after just over a year so that they were of no use (The first stopped connecting via Bluetooth). It is frustrating to purchase items with such limited usefulness.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @smalcolmson.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 🙂