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Charge 3 blank screen

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‎06-12-2020 16:35 - last edited on ‎10-16-2020 12:21 by Moderator Alum

‎06-12-2020 16:35 - last edited on ‎10-16-2020 12:21 by Moderator Alum

The screen on my Charge 3 has gone black. It still appears to be tracking, but no information is displayed. When I connect to charger it stays black, but is charging. Reset isnt working

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 12:23 - last edited on ‎11-06-2025 08:35 by Fitbit Moderator

‎10-16-2020 12:23 - last edited on ‎11-06-2025 08:35 by Fitbit Moderator

Welcome to the Community, @Omgk.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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